Refund policy

Because many The Plant Muvah products are produced specifically for each order, made-to-order and print-on-demand items are generally not eligible for returns or exchanges due to buyer’s remorse, incorrect size selection, or change of mind.

If your item arrives damaged, defective, misprinted, or incorrect, please contact us at cs@theplantmuvah.com as soon as possible after delivery. Include your order number and clear photos of the item and packaging so we can review the issue. You can only ask for a review of claims within 7 days of delivery. If your claim is approved, we will arrange an appropriate replacement or refund. Please do not send an item back unless we provide return instructions.

Non-returnable items
Made-to-order, customized, personalized, sale, and final-sale items are not returnable unless they arrive damaged, defective, or incorrect.

Exchanges
Because products are produced on demand, we do not offer standard exchanges. Please review product descriptions and sizing information carefully before placing your order. At our discretion, we may offer store credit as a courtesy in certain situations where a standard return or exchange is not available.

Refunds
Approved refunds will be issued to the original payment method. Processing times after approval may vary depending on your bank or payment provider.

Questions?
Contact us at cs@theplantmuvah.com.